It is increasingly common for companies to make use of service numbers to offer their customers specific services (e.g. order hotlines, support hotlines, advice hotlines, etc.). In most cases, this involves a call center or the use of pure voice applications. The rate for the call is determined by the number. Companies must therefore first decide which number should be used for the offered service. The prefix type should be selected based on the added value offered, among other factors.
Use a toll-free 0800 service number for new customer acquisition or capitalize on the image-enhancing effect of a toll-free number to increase customer satisfaction with your service quality.
With 0180 service numbers, you share the incurred charges with the customer while ensuring cost transparency and offering a uniform rate throughout Germany of between 3.9 and 14 cents/minute (price from the fixed network).
The higher-priced numbers of the 0900 block are particularly well suited for high-end services in the area of adult entertainment, lucrative contests, advice hotlines (such as astrology services) or qualified technical support.